Returns & Exchanges
At DT Waller and Sons, we take pride in the quality of our premium meats and perishable goods; therefore, we offer a full replacement or refund for any items that do not meet our rigorous freshness standards upon delivery. Due to the food-based nature of our products, we cannot accept returns on items that have been correctly fulfilled and delivered in good condition.
Inspect Your Order
Upon receipt of your delivery, please immediately inspect all items for freshness, packaging integrity, and accuracy against your order receipt.
Contact Our Butchers
If there is an issue, notify us within 24 hours of delivery by emailing our team with your order number and clear photographs of the product in question.
Proper Storage
While awaiting a resolution, please keep the product refrigerated or frozen as instructed on the label to maintain its condition for potential collection or inspection.
Resolution Process
Once your claim is validated, we will issue a full refund to your original payment method or arrange for a priority redelivery of the replacement goods at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing