Frequently Asked Questions

Everything you need to know about our premium meats and delivery service.

How do you ensure the freshness of the meat during delivery?

All orders are packed in temperature-controlled, insulated boxes with reusable ice packs to ensure your meat arrives in perfect, chilled condition.

Where does DT Waller and Sons source its livestock?

We pride ourselves on sourcing exclusively from local, trusted farms that prioritize animal welfare and sustainable farming practices.

What are your delivery days and order cut-off times?

We deliver Tuesday through Friday. Orders placed before 12:00 PM will typically be processed for next-day delivery, subject to availability.

Can I freeze the products I receive?

Yes, all our fresh meat is suitable for home freezing. We recommend freezing on the day of delivery and consuming within three months for optimal quality.

Is there a minimum order value for delivery?

Yes, we require a minimum order value of £30.00 to ensure we can provide the highest quality chilled shipping service.

What should I do if there is an issue with my order?

Please contact our customer service team within 24 hours of delivery. As we deal with perishable goods, prompt notification is essential for us to resolve any concerns.